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#1March 2nd, 2008 · 01:13 PM
92 threads / 12 songs
913 posts
United States of America
site taking an abnormally long time to respond
This morning, the server seems to be responding extremely slowly (took 10 minutes for the site to respond) as I was trying to access Bandamp. (also, the pages are loading slowly). I am having no other problems accessing other sites today. Is anything wrong with the server?
#2March 3rd, 2008 · 09:07 PM
117 threads / 20 songs
1,422 posts
United States of America
just thought i'd reiterate this problem... it's rather persistent.. do we know why?  I imagine somebody's aware of it, but in case not... well, now you are!
#3March 3rd, 2008 · 09:42 PM
121 threads / 56 songs
3,098 posts
Netherlands
Yes, suffering it too. It takes several minutes before I can load any page...
#4March 3rd, 2008 · 09:46 PM
117 threads / 20 songs
1,422 posts
United States of America
it seems rather sporadic at times.  sometimes it loads just fine, but just moments later it'll laps back into a really slow fit.
#5March 3rd, 2008 · 09:53 PM
92 threads / 12 songs
913 posts
United States of America
TonightsLastSong wrote…
it seems rather sporadic at times.  sometimes it loads just fine, but just moments later
 it'll laps back into a really slow fit.
Same here!!
#6March 4th, 2008 · 09:29 AM
190 threads / 27 songs
2,848 posts
Germany
Same here, but I don't know why.
IP response time looks fine
and download time is pretty fast (what I can expect with DSL3000)
Can someone find out that this is in all sections of the site or some specific site?
#7March 4th, 2008 · 09:51 PM
371 threads / 187 songs
3,399 posts
United Kingdom
Ditto
#8March 5th, 2008 · 04:05 AM
24 threads / 9 songs
284 posts
Mexico
No troubles with the loading... by now

just the red marks of the threads I've read still red, not blue

dodo
#9March 5th, 2008 · 04:28 PM
117 threads / 20 songs
1,422 posts
United States of America
so far, it seems to be the entire site, Triton... The main site page does it, but usually doesn't take as long as the individual forum pages.  Specifically I've tried to enter the Pit, Lyric review, and Tech Support.

PM's tend to take about the same amount of time as the main page.

The main Forums page usually takes the longest... (maybe.)

Interesting that it doesn't every give a "server too busy" or "server not found" or "request timed out" message...
#10March 5th, 2008 · 10:36 PM
31 threads / 19 songs
612 posts
Canada
TonightsLastSong wrote…
so far, it seems to be the entire site, Triton... The main site page does it, but usually doesn't take as long as the individual forum pages.  Specifically I've tried to enter the Pit, Lyric review, and Tech Support.

PM's tend to take about the same amount of time as the main page.

The main Forums page usually takes the longest... (maybe.)

Interesting that it doesn't every give a "server too busy" or "server not found" or "request timed out" message...

Yesterday I got a "database down for maintenance" just once however, and yes everything is dragging ass once you actually get on the site.
#11March 6th, 2008 · 06:31 PM
190 threads / 27 songs
2,848 posts
Germany
this message appears if there is a problem connecting the database.
it seems that MS IE doesnt have these problems in this manner, but firefox troubles with me too
maybe someone can doublecheck this?
I had timeouts for about 10 minutes sometimes but the server's cpu was only 3 seconds in use.
so it seems there are some probs outside the scripts and the database.
#12March 7th, 2008 · 06:22 AM
117 threads / 20 songs
1,422 posts
United States of America
i have no problems in Opera (conerning error messages--- the site runs slowly still, but no errors.).  Firefox sometimes gives me some miscellaneous messages about the server... ( can't remember them right now, but i imagine it's the same thing that you're seeing.)  I never use IE :P
#13March 7th, 2008 · 01:38 PM
117 threads / 20 songs
1,422 posts
United States of America
Hmm.. something just came to me last night while I was going to sleep---

What's the possibility of either of the following?

1)  We're suffering from a DoS attack http://en.wikipedia.org/wiki/DoS

2)  The script that you changes, Triton, that counts the members and guests on the site... Could it be that the script is somehow slowing down the site enormously while it refreshes its count?


I'll admit that the second is less likely, but cutting it out of the site for a test would be warranted, I think.  We ought to try anything since we're unsure of what's going on
#14March 7th, 2008 · 03:01 PM
190 threads / 27 songs
2,848 posts
Germany
ok
I replaced the count of active members with an "n/a" for the test.
And please read this post: https://forum.bandamp.org/Announcements/5155_page3.html#id8028
#15March 7th, 2008 · 03:04 PM
117 threads / 20 songs
1,422 posts
United States of America
yes, i just read that, and I think you could be right... If these other ideas don't work, I'd say that getting a larger RAM supply would be a decent use of money, if Mud doesn't cover such expenses all by himself.
#16March 7th, 2008 · 03:23 PM
117 threads / 20 songs
1,422 posts
United States of America
woah... the site seems to be responding very well right now....

..  (sorry to have double posted so many times... I'm just trying to keep everything very current.)


Edit:
Just noticed something... Triton, when I signed on, you were still "logged in" technically, and your session didn't expire for an hour (about).  When that session finally did expire, the site slowed down and gave me a time-out error.  As soon as it responded again, you were no longer listed as "Online".

Aside from that, the site seems to be responding normally now, despite my comments on the thread you linked to.
#17March 7th, 2008 · 06:44 PM
190 threads / 27 songs
2,848 posts
Germany
no
I had again troubles with response time, and it starts with the main page as well as with other sites. and I removed all the database queries I put in the last time.
yesterday german telecom had problems with several sites to host.
i.e. google.de or fleetboard.de and they were off (not reachable) for a couple of hours.
there might be a DoS attacking issue too somewhere somehow.
there are three more things I suggest:

1. configuring the database (with the help of mud)
   a. configure memory usage
   b. switch on auto maintenance
   c. other settings....
   by doing things like that the database must be restarted

2. a full vacuuming of the database. this can take a few minutes up to a few hours and the database is locked during this action
I found out that the response time of the databases takes 40 to 600 seconds but only 1-3 seconds of cpu's time

3. after doing #2 restart the server. uptime is about 58 days now.

did someone take care of such things before giving bandamp to the community?
#18March 7th, 2008 · 07:51 PM
117 threads / 20 songs
1,422 posts
United States of America
probably mud did.  I he was silently pulling the strings, I think.  Perhaps we need to make some publicly known maintenance schedule for the system.  That way, we'd all know that the site would be offline for a few hours.  (A little notice could be pinned to the top of the forums within a day or two of said down-time, just to help people be aware of the status of the server.)

So, we'd probably have to resort to sending an email to the members (via the admin account here at bandamp) to let people know that in order to correct this problem, bandamp will be taken offline for several hours.  I think they'd appreciate the downtime sooner rather than later.  Nobody's all that thrilled about having to wait 40 to 600 seconds for every page they request 

thanks for looking into this so much

(ps, this database query idea would play perfectly into what i've been noticing... playing songs through the AMP is easy; no delays, even when the site itself is on major slowdown.)
#19March 26th, 2008 · 04:18 PM
341 threads / 59 songs
4,361 posts
Cymru (Wales)
Just adding my bit : I've made a few posts today and they seam to go through quite normally, but over the past weeks it's taken ages for bA pages to open, and it is only a bA thing, every other site I visit open normally.
#20March 26th, 2008 · 09:21 PM
117 threads / 20 songs
1,422 posts
United States of America
a couple of days ago, the site went down for a short maintenance period.  i'm hoping that the issue is fixed
#21March 27th, 2008 · 02:49 PM
190 threads / 27 songs
2,848 posts
Germany
this message pops up if there is a database error
Even me had troubles to open bandamp
and I couldnt find out what was the reason...
the linux processes didnt tell me whats going on at that time.
I only hope that a backup job (it wasnt indicated) or whatever accessed the server
again: we need to restart the server right now it shows uptime 78+05:04:56  10:47:03
but I want some special person standby..... hope you know what I mean...

the last entries I made were really fast....
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